Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Olivier Baby will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
If Olivier Baby receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
UK Delivery
Standard delivery between 5 – 7 working days: £4.99, free on all orders over £150
Express delivery between 1 – 2 working days: £8.99
International Delivery
EUROPE – Standard Delivery between 5-7 working days £8.99, free on all orders over £200
USA/CANADA – Standard Delivery between 5-10 working days £12.99, free on all orders over £200
OTHER DESTINATIONS WORLDWIDE – Standard Delivery between 7 – 10 working days £18.99
Returns Policy
SALE
Any returns or exchanges on sale items must be within 7 days of receipt of the goods, a credit note will be issued on any sale items returned if an exchange is not suitable.
Non Sale Items
Olivier Baby aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned.
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange a return. Olivier Baby is responsible for paying return shipment costs if you have been sent the wrong items. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the wrong goods being returned.
If any Goods you have purchased have faults when they are delivered to you, you should contact Olivier Baby within 10 days to arrange collection and return. Olivier Baby is responsible for paying return shipment costs of faulty items. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned faulty goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.
If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Olivier Baby within 10 days and arrange collection and return. Olivier Baby is not responsible for paying shipment costs of the returned package. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 working days after the goods have been delivered. If you change your mind about the goods within this period, please return them to Olivier Baby within 14 working days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the goods can be re-sold, as new, without any additional work on the part of Olivier Baby. If you are in the European Union and you cancel your order within 14 days after the goods have been delivered and you cancel the whole order, we will refund the standard postage and packing costs you paid for that order in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order. Olivier Baby is not responsible for paying shipment costs of the returned items.
If you do wish to return Goods to Olivier Baby for any of the above reasons, please contact us on [email protected] or 020 3735 8912 to make the appropriate arrangements.
Please send returns to:
DE45 1PF
