HOW TO ORDER:
You can order through our general website using a log in, which we will email you, to place your order with no upfront charges. Upon receiving your order, we will send you a digital invoice for the total charges. If you prefer to email us a list of SKUs and quantities, that is fine also.
If there is anything in the website that has a lower stock than what you had hoped to order, just email us for availability.
All prices are listed in UK pounds. All authorized retailers will receive 50% off the RRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over £5000. We cover the cost of postal insurance for any shipments through UPS.
Please make sure you keep in line with our RRP at all times, if you are wishing to sell our products at any retail fairs or events please inform us beforehand.
We don’t have a minimum opening order value. Initial orders for new accounts must be paid for before items are shipped out. We will contact you with your order total and a digital invoice.
No minimum order is required for re-orders. If you are one of our returning vendors and wish to pay within 30 days of your order, let us know and we will update your invoice. Late payments are subject to a 5% late fee for every 30 days past due.
CHANGES TO ORDERS:
Any changes or cancellation to orders must be emailed to [email protected] within 48 hours.
METHOD OF PAYMENT:
Bank Transfer, Stripe (credit/debit card), Paypal and cheques are all accepted forms of payment.
DELIVERY & SHIPPING:
When we receive your order we will advise of a delivery date and approximate cost. For re-orders placed mid-season please allow up to 4 weeks delivery time. Exact Shipping charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if you agree to pay any additional transportation charges.
DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact our team at Olivier Baby & kids on [email protected] or 020 3735 8912 within 5 days of receipt of damaged or incorrect items. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 30 days after receipt.
RETURNS / EXCHANGES:
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.
CONSIGNMENT/SALE & RETURN:
At this time, we do not operate on a consignment or sale & return basis.